Terms & Conditions

Terms and Conditions

1. Introduction

Welcome to runscapeadventures.co.uk. By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

The following terms and conditions should be read carefully before making a booking. If you have any questions or queries, please drop us an email and we’ll be happy to talk through them. Please email claire@runscapeadventures.co.uk 

2. Payment

An initial deposit of £150, paid by bank transfer, is required upon booking. Once we have received your deposit and booking form, we will confirm your booking with the you. Once we receive your booking form you have 14 days to cancel your booking and we will return your deposit and cancel your booking. After 14 days from the date we send you your booking confirmation your deposit is non-refundable.

The total balance of the holiday is to be paid 10 weeks prior to your arrival. Non-payment of the outstanding balance at 10 weeks will result in the loss of the deposit and the booking cancelled.

Flights, personal insurance, extra excursions and any meals/drinks outside of the accommodation arrangement are not included in the price of any booking.

3. Cancellations/Amendments

Cancellations must be made in writing/email. You will be liable to pay the balance of the monies in full if you do not notify us of your intention to cancel 10 weeks prior to your arrival date. Please note that if you have not made payment in line with our booking terms and conditions and you have not paid any outstanding balance due, and we are unable to contact you, your booking will be cancelled and the cancellation charges will come into effect as below. Should you wish to make any changes to your booking after it has been confirmed and reserved, you are requested to advise us of your wishes. 

We cannot guarantee that we will be able to meet all requests. If by any chance additional expenses are incurred through situations outside of our hands i.e. force majeure, delays, accidents, strikes, riots, terrorism, acts of war, pandemics, and the like, we will not be held accountable.

Notifying us more than 10 weeks before departure will result in loss of deposit. As per Payment section (2) all deposits are non-refundable after the 14-day grace period from booking.

Notifying us less than 10 weeks before departure will result in loss of deposit and total balance. 

It is always best to contact us by phone or e-mail to discuss any items with your booking.

4. Insurance and Documentation

Everyone booking with us must arrange adequate insurance cover, providing protection for personal injury, medical expenses, air ambulance, repatriation, and loss or damage to personal property. Additionally, it is highly recommended that the client purchase trip cancellation and interruption insurance as part of their insurance, no later than at the time of booking and paying the deposit fee in order to protect against cancellation, interruption, or curtailment of travel plans.

It is important that the client carefully reads all documents that are sent by us as soon as those documents are received.  Each Client is responsible for and undertakes to obtain a valid passport and all necessary visas and any other documentation that may be required for entry into the countries that the camp takes place. 

You should, if applicable, be in possession of an up to date EHIC or GHIC card available from your local post office or online before travelling abroad. As we are no longer in the European Union, you must also make sure your travel insurance covers you for all medical expenses and cover as detailed fully above.

It is a condition of your booking that you have travel insurance and that these documents with emergency telephone numbers are made available to us before your arrival. It is your responsibility to provide this to us at least 14 days before you arrive.

5. Cancellation, Postponement or Changes by The Company

In the unlikely situation we have to make minor alterations to the booking, we will advise you of these as soon as possible.

When a major change occurs, provided it does not arise from circumstances amounting to force majeure, as set out below, you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us or cancelling your holiday and
receiving a full refund.

If by any chance additional expenses are incurred at any stage during the holiday, or after booking with us, through situations outside of our control i.e. force-majeure, delays, accidents, strikes, riots, government advice, this term includes pandemics and the like, we can not be held responsible for any monetary loss. 

Compensation will not be payable if we are forced to cancel, or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions or other circumstances amounting to
force majeure.

6. Health

To book with us you must be in good health and declare any pre-existing medical conditions. We will be very active on camp and you need to have a good base level of fitness to get the most from it. Please consult a doctor before booking if you are unsure.

7. Website Use

You agree to use our website in compliance with all applicable laws and regulations. You may not use our website for any unlawful or prohibited purposes.

8. Privacy

Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the practices described in the Privacy Policy.

9. Intellectual Property

All content on this website, including text, images, and logos, is protected by intellectual property laws and is the sole property of runscapeadventures.co.uk

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external websites.

11. Disclaimers and Limitations

We provide information on runscapeadventures.co.uk for general purposes. We do not warrant the accuracy, completeness, or reliability of the information. Your use of our website is at your own risk.

12. Termination

We reserve the right to terminate or suspend your access to our website, with or without notice, for any violation of these Terms and Conditions.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at claire@runscapeadventures.co.uk